There is no additional fee charged for the installation of any tune purchased from Auto Upgrades if you live in the Auckland area. If you live outside of the Auckland area, please call us before buying a tune so that we can arrange the logistics of the installation.
We will do our best to arrange the installation of the tune at a time that is convenient to you. Once your order is placed, we will contact you via phone or email to arrange a suitable time for installation. You may also call us prior to ordering and make a booking if you would like reserve a specific time for no extra charge.
You may cancel your order and receive a full refund if you give 24 hours’ notice prior to the first installation appointment. If you cancel at any point in time after this you will be charged for any costs we incur including labour and travel. We will not charge you any administration costs for cancellation.
We guarantee that we will achieve the advertised gains relative to the factory tune, if you feel that we have not done so, please contact us within 7 days and we will either resolve matters to your satisfaction of return the vehicle to the original tune and refund any payments made.
Previously tuned cars:
If your car has been tuned previously we will investigate whether it is possible to improve the tune that is programmed into the car. After the engineering investigation we will either retune the car as normal or advise you to keep the existing tune where appropriate, the cost will remain the same. We may not be able to return the vehicle to a factory tune if required.
There are some risks involved with reprogramming your vehicles ECU. We will do everything we can to mitigate these, however, some things may be outside our control including, but not limited to, power failure, being asked to stop once the re-flashing process has commenced or an undetected defect such as an ECU power supply fault. You agree to indemnify and hold harmless Auto Upgrades, Ecommerce NZ Ltd, and each of their respective directors, shareholders, employees, and agents for all associated Losses arising from any problems that may occur from tuning your vehicle. We will work with you to fix any problems that could occur, however, there could be delay and cost associated with this process.
Prices are stated and charged in New Zealand dollars and include Goods and Services Tax (GST).
We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission. You consent to allowing us to access information about you on the Motor Vehicle Register. We will not disclose your personal information to third parties unless you have authorized us to do so. We will take reasonable steps to protect the security of the personal information we collect from you.